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* Big D Tool Center does from time to time have to limit the quantity of orders due to special pricing offers on some tools and accessories.

Return Policy:

For items purchased Online Big D Tool Center has a 15 day item return policy, if the item is returned unused within 15 days the Customer is only asked to pay for round trip shipping of the returned item or items. Upon receipt of the returned item, Big D Tool Center will refund the cost of the item or items usually within 1 business day. Items returned after 15 days will be subject to up to 15% restocking fee.

All returned items must be in unused like new condition, used items may not be returned for refund. If an item is received damaged due to improper packing or carrier mishandling, please contact the carrier UPS, or FEDEX, and Big D Tool Center immediately. In the case of shipping errors or damaged products, Customer will not be charged for shipping of returned merchandise.

 


Shipping Policy:

UPS is the main carrier for packages weighing under 100 lbs.. Packages over 100 lbs. will require a freight line or alternative form of shipping that will depend on the location of the customer. Orders placed before 12 P.M. Monday through Friday will be entered that day and if the item is in stock we will usually ship the product that same business day. Order placed on the weekends will usually not be placed until Monday. Some orders could take up to three days before shipment. Under rare circumstances an item will take longer, in this case the customer will be notified of any delays.

 

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